Delivery Policy
This Delivery Policy is issued by Ranva Technologies Pvt Ltd, the operator of Weggo. It describes how food, grocery, and parcel deliveries work on Weggo. It is the shipping policy for payment and checkout purposes.
Effective date: 27 September 2026.
1. Where we deliver
We deliver only inside the zones shown in the Weggo app for your address. If your address is outside a zone, checkout will not offer delivery. Pickup from the store is available when the store allows it.
2. Fees and time
The delivery fee, minimum order, and estimated time are shown before you pay. The estimate depends on distance, store preparation, and rider availability. It is not a guaranteed delivery time. Fees are in Indian Rupees and may include tax as shown on the bill.
3. How delivery works
- Food and grocery orders are prepared by the store and carried by a delivery partner to the address you gave.
- Parcel orders are picked up from the sender’s address and delivered to the receiver’s address inside the zone.
- The delivery partner may call the phone number on the order. Please keep that number reachable.
- Where the order requires a delivery code, the partner may ask for it before handing over the order.
4. Failed delivery
If we cannot deliver because the address is wrong, incomplete, or unsafe, or because you or the receiver cannot be reached after a reasonable attempt, the order may be marked delivered or returned under the Cancellation Policy. Perishable food cannot be redelivered after a long wait.
5. Risk and title
Goods bought from a store remain the store’s responsibility until they are handed to you or to a person you authorise at the delivery address. After a valid handover, risk passes to you. Parcel contents remain your responsibility; do not send prohibited items.
6. Contact
Ranva Technologies Pvt Ltd, operator of Weggo. Delivery issues: Help & Support in the app or website, with the order number.