Refund Policy

This Refund Policy is issued by Ranva Technologies Pvt Ltd, the operator of Weggo. It applies to food orders, grocery orders, and parcel bookings paid on Weggo.

Effective date: 27 September 2026.

1. When you receive a refund

We refund the amount you paid, in full or in part, when:

you cancel within the time allowed by the Cancellation Policy;
the store or we cancel the order because the item is unavailable, the store is closed, or the address is outside the delivery zone;
the order is not delivered;
the delivered order is substantially wrong, missing items, or damaged, and you report it in the app with the order details (and a photo where the app asks) within a reasonable time after delivery;
an online payment is debited but the order is not confirmed, or the same order is charged twice.

2. When a refund is not made

You changed your mind after the store has started preparing the order, or after a parcel has been picked up, except where the Cancellation Policy allows a refund.
The issue was caused by a wrong address, unreachable phone, or refusal to receive the order after a delivery attempt.
A taste or preference complaint about food that was prepared as ordered, with no quality or safety issue.
A promotional discount or coupon that did not apply because its conditions were not met.

Food and groceries are perishable. Please check the order at delivery and raise a problem in the app promptly.

3. How the refund is paid

UPI, card, or net banking: back to the same source, through the payment gateway that collected the payment.
Weggo wallet: back to the wallet.
Cash on delivery: to the Weggo wallet, or to a bank account or UPI ID you provide when we ask, because there is no original online payment to reverse.

We do not ask for your card number, CVV, or UPI PIN to issue a refund. We only need the transaction reference we already have, or the account or UPI ID you choose for a cash-on-delivery refund.

4. Time

After we approve a refund, we initiate it within 2 business days. The payment gateway and your bank typically credit UPI, card, and net-banking refunds within 5 to 7 business days after we initiate them. Some banks take longer. Wallet refunds appear as soon as we approve them.

A refund that is pending bank confirmation still follows this policy. If the credit has not arrived after 7 business days from initiation, contact Help & Support with the order number and we will trace it with the payment gateway.

5. Partial refunds

If only some items are missing, wrong, or cancelled, we refund the price of those items and the tax on them. Delivery fee is refunded when the whole order is cancelled or not delivered. A tip is refunded when the order is not delivered.

6. How to ask

Open the order in the Weggo app or website and use the help option, or contact Help & Support with the order number. We may ask for a photo of a damaged or wrong item.

7. Contact

Ranva Technologies Pvt Ltd, operator of Weggo. Refund questions: Help & Support in the app or website, at the email and phone published there.